Billing Terms & Conditions
Billing Terms & Conditions (UK)
These Billing Terms & Conditions apply to all purchases made through our website by customers located in the United Kingdom. Please read them carefully before placing an order, as they set out the terms under which we process payments, handle billing, and manage any related queries or disputes.
They should be read together with our Returns & Refunds Policy, Shipping Policy, and Terms & Conditions. Nothing in these terms affects your statutory rights under UK consumer law.
1. Prices & VAT
All prices displayed on our website are exclusive of VAT where applicable. VAT is automatically calculated and added at checkout before you confirm your order, so you will always know the full amount due before committing to a purchase. The total price payable — including VAT and any applicable delivery charges — is clearly shown at the checkout stage, with no hidden fees added afterwards.
We take care to ensure all pricing on our website is accurate. However, in the rare event of a genuine pricing error, we reserve the right to correct it. If this affects your order, we will contact you promptly and give you the option to either proceed at the correct price or receive a full refund. We will never fulfil an order at an incorrect price without your agreement.
2. Payment Methods
We accept a range of payment methods, including debit and credit cards, as displayed at checkout. The available options may vary depending on your location or device, and all accepted methods will be clearly shown when you reach the payment stage of your order.
Payment must be made in full before your order can be accepted and dispatched. We do not currently offer payment in instalments or deferred payment options unless explicitly stated on a product page or promotional offer.
3. Payment Timing
In most cases, payment is authorised and taken at the time you place your order. In some circumstances, your payment may be authorised at checkout and then captured at the point of dispatch. Regardless of the method used, you will never be charged more than the total amount shown to you at checkout. If for any reason the amount charged differs, please contact us immediately and we will investigate and resolve it without delay.
4. Order Acceptance & Contract Formation
Placing an order on our website constitutes an offer to purchase, not a confirmed sale. A legally binding contract between you and us is only formed when we dispatch your order and send you a dispatch confirmation email. Until that point, we reserve the right to decline or cancel an order for reasons including but not limited to payment authorisation failure, suspected fraudulent activity, pricing errors, or stock availability issues.
If your order is cancelled before dispatch, no payment will be taken. If payment has already been processed, a full refund will be issued promptly using the same payment method. You will be notified by email in all such cases.
5. Billing Information
You are responsible for ensuring that all billing and payment details you provide at checkout are accurate, complete, and up to date. Providing incorrect billing information may result in payment failure or delays to your order.
If a payment fails or is reversed after an order has been placed, we will attempt to contact you to resolve the issue. If the payment cannot be successfully completed within a reasonable timeframe, we reserve the right to cancel the order. In such cases, any goods already reserved will be released back into stock. If you need to update your billing details or resolve a payment issue, please visit our Contact Us page and a member of our team will assist you.
6. Refunds
All refunds are handled in accordance with our Returns & Refunds Policy, which sets out your full entitlements as a UK consumer. Where a refund is due — whether for a cancelled order, a faulty item, or any other eligible reason — it will be issued to the same payment method used for the original transaction, unless an alternative arrangement has been agreed with you in advance.
Refunds are processed within the timeframes required under UK law. Please note that once a refund has been issued from our end, your bank or card provider may take additional time to reflect the amount in your account. If you have not received your refund within the expected timeframe, please contact us and we will look into it for you.
7. Fraud Prevention & Security
The security of your payment information is extremely important to us. We use secure, encrypted payment processing technology to ensure your card and billing details are handled safely at every stage of the transaction. We do not store your full card details on our systems.
As part of our fraud prevention process, we may occasionally carry out additional verification checks before dispatching an order. If further information is required from you, we will get in touch as quickly as possible to avoid any unnecessary delays to your delivery. These checks are carried out solely to protect our customers and ensure the integrity of every transaction.
8. Chargebacks & Disputes
If you believe a charge has been applied to your account in error, we strongly encourage you to contact us before raising a chargeback with your bank or card provider. In most cases, we are able to resolve billing queries quickly and without the need for a formal dispute process.
If a chargeback is raised without prior contact, or if a dispute cannot be resolved, this may result in the cancellation of your order and a review or restriction of your account. We take all billing disputes seriously and will always work to reach a fair resolution. Please note that none of the above affects your statutory rights as a consumer under UK law.
9. Governing Law
These Billing Terms & Conditions are governed by the laws of England and Wales. Any disputes arising in connection with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact Us
If you have any questions about billing, payments, or your order, our customer support team is happy to help. You can reach us through our Contact Us page or directly via the details below:
📧 Email: sales@refurbishedmobilephone.co.uk | 💬 Chat / Phone: Available during business hours
We aim to respond to all billing queries promptly and resolve any issues as quickly as possible.
11. Statutory Rights
Nothing in these Billing Terms & Conditions limits, restricts, or excludes your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For a full overview of your rights as a buyer, please refer to our Returns & Refunds Policy and Terms & Conditions.
