Billing Terms & Conditions (UK)

These Billing Terms & Conditions apply to all purchases made through our website by customers located in the United Kingdom.

They should be read together with our Returns & Refunds Policy, Shipping Policy, and Terms & Conditions.
Nothing in these terms affects your statutory rights under UK consumer law.

1. Prices & VAT

• All prices shown on our website are exclusive of VAT, where applicable

• VAT is calculated and added at checkout before you place your order

• The total price payable, including VAT and any delivery charges, is clearly displayed before payment is taken

• We reserve the right to correct genuine pricing errors; if this happens, you will be contacted and given the option to proceed or receive a full refund

2. Payment Methods

We accept payment using the methods displayed at checkout, including debit and credit cards.

Payment must be made in full before an order can be dispatched.

3. Payment Timing

• Payment is normally authorised and taken at the time you place your order

• In some cases, payment may be authorised at checkout and captured at dispatch

• You will not be charged more than the total amount shown at checkout

4. Order Acceptance & Contract Formation

Placing an order on our website does not constitute acceptance of that order.

A legally binding contract is formed only when we dispatch your order and send you a dispatch confirmation email.

We reserve the right to decline or cancel an order before dispatch for reasons including, but not limited to:

• Payment authorisation failure

• Suspected fraud

• Pricing or stock errors

If an order is cancelled before dispatch, no payment will be taken, or any payment made will be fully refunded.

5. Billing Information

You are responsible for ensuring that all billing and payment details provided are accurate and complete.

If payment fails or is reversed, we may:

• Contact you to resolve the issue, or

• Cancel the order if payment cannot be successfully completed

6. Refunds

Refunds are handled in accordance with our Returns & Refunds Policy.

Where a refund is due:

• It will be issued using the same payment method used for the original purchase (unless otherwise agreed)

• Refunds are processed within the timeframes required by UK law

7. Fraud Prevention & Security

We take payment security seriously and use secure payment processors and encryption technologies to protect your information.

We may carry out verification checks to prevent fraud. This may include requesting additional information before an order is dispatched.

8. Chargebacks & Disputes

If you believe a charge has been made in error, please contact us first so we can resolve the issue quickly.

Unresolved chargebacks may result in:

• Order cancellation

• Account review or restriction

This does not affect your statutory rights.

9. Governing Law

These Billing Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

If you have any questions about billing or payments, please contact us:

📧 Email: sales@refurbishedmobilephone.co.uk
💬 Chat / Phone: Available during business hours

11. Statutory Rights

Nothing in these Billing Terms & Conditions limits or excludes your statutory rights as a consumer under UK law.