Privacy Policy (UK)

This Privacy Policy explains how RefurbishedMobilePhone.co.uk (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website or services.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are (Data Controller)

For the purposes of UK data protection law, we are the data controller.

Website: RefurbishedMobilePhone.co.uk
Email: sales@refurbishedmobilephone.co.uk

If you have questions about how we handle your data, you can contact us using the details above.

2. Personal Data We Collect

We may collect the following categories of personal data:

a) Information you provide directly

• Name

• Billing and delivery address

• Email address

• Phone number

• Order and account details

• Communications with us (emails, chat messages)

b) Automatically collected data

• IP address

• Device and browser information

• Pages visited and actions taken on our website

• Cookies and similar tracking technologies

c) Transaction data

• Order history

• Payment status (we do not store full card details)

3. How We Use Your Personal Data

We use your data for the following purposes:

• To process and fulfil orders

• To manage payments, refunds, and chargebacks

• To provide customer support

• To comply with legal and accounting obligations

• To improve our website and services

• To prevent fraud and ensure platform security

Marketing communications are sent only where you have given consent, and you can withdraw that consent at any time.

4. Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contract – to fulfil your order and provide services

• Legal obligation – for tax, accounting, and regulatory compliance

• Legitimate interests – fraud prevention, security, and service improvement

• Consent – for marketing and non-essential cookies

5. Cookies & Analytics

We use cookies and similar technologies to:

• Ensure the website functions correctly

• Analyse traffic and user behaviour (e.g. analytics tools such as Google Analytics)

• Improve user experience

Non-essential cookies are used only with your consent via our cookie banner or settings tool.

You can manage or withdraw cookie consent at any time through your browser or our cookie controls.

6. Sharing Your Data

We may share your personal data with trusted third parties, including:

• Payment processors (to process transactions securely)

• Delivery and courier services (to deliver your orders)

• IT and hosting providers

• Analytics and performance providers

• Marketplace sellers, where a third-party seller is fulfilling your order

These parties are required to process your data lawfully, securely, and only for specified purposes.

7. Marketplace Sellers & Data Protection

Where you purchase from a third-party seller on our marketplace:

• Sellers act as independent data controllers for customer data they receive

• Sellers are contractually required to comply with UK GDPR

• Data may be shared only to fulfil orders and provide customer support

8. International Data Transfers

If personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:

• UK adequacy regulations, or

• Approved contractual protections

9. Data Retention

We retain personal data only for as long as necessary:

• Order and billing records: as required by UK tax law

• Account data: while your account remains active

• Marketing data: until consent is withdrawn

10. Your Rights Under UK GDPR

You have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of your data

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent at any time

To exercise your rights, contact us at sales@refurbishedmobilephone.co.uk.

11. Complaints

If you believe your data protection rights have been violated, you have the right to complain to the Information Commissioner’s Office (ICO):

Website: ico.org.uk

We encourage you to contact us first so we can try to resolve any issue.

12. Data Security

We use appropriate technical and organisational measures to protect your personal data, including:

• Secure servers

• Encrypted connections (SSL)

• Restricted access controls

13. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.

14. Governing Law

This Privacy Policy is governed by the laws of England and Wales.